When it comes to installing a platform lift, choosing the right company is just as important as choosing the right lift. Working with a platform lift company is not a decision to rush; it requires a bit of a roadmap. You are trusting this team not only with an investment but with a project that will platform lift company your space’s accessibility and functionality for years to come. So, what exactly should you ask to make sure you are in good hands?
1. What Type of Lifts Do You Offer, and Are They Customizable?
Different spaces call for different lifts, and a good lift company should have a range of options. Before signing on, find out what types of platform lifts they offer – whether they specialize in vertical platform lifts, inclined platform lifts, or any other type that suits your needs.
Are they flexible with customization? Not every lift suits every space right out of the box. Many environments have unique demands, like specific weight capacities, platform sizes, or accessibility features that cater to individual requirements. A reputable platform lift company should be able to tailor solutions to fit your space seamlessly, enhancing usability without compromising on safety or aesthetics.
2. Can You Explain the Installation Process?
Understanding the installation process upfront is a game changer. Ask your potential lift company about the step-by-step process involved in getting the lift up and running in your location. Will there be disruptions to your day-to-day operations? Are there any special structural requirements your building needs to meet before installation can begin?
A reputable company will walk you through the entire process, explaining timelines, setting clear expectations, and providing you with information on any adjustments that might be needed. Knowing what to expect during installation can save you from any surprises and help ensure the process aligns with your schedule.
3. What Are the Maintenance Requirements and Costs?
Every lift requires regular maintenance to stay in peak condition, and platform lifts are no exception. However maintenance plans and associated costs can vary widely. It is essential to get a clear understanding of the maintenance required for the lift you are considering and what it will cost you down the line.
Ask about the frequency of inspections – How often will the lift need a check-up?
- Included services: Does the maintenance package cover minor repairs or only routine inspections?
- Cost transparency: Are there any hidden fees, or is everything clearly outlined?
- Turnaround time: How quickly can they respond if there’s an issue?
Knowing this upfront can help you avoid costly surprises and keep your lift operating smoothly for the long haul.
4. How Are Your Lifts Tested and Certified?
Safety and compliance are non-negotiables in any lift installation. Ensure the company you are considering follows the strictest safety standards and has the proper certifications. In the UK, for instance, platform lifts should meet regulations set out in the Machinery Directive, the Equality Act, and BS 6440 (the code of practice for powered lifting platforms for use by disabled persons).
Ask the lift provider about their compliance with these standards and how often they test their lifts for quality and safety. They should also be willing to provide documentation or certifications upon request. This is a crucial aspect, as it ensures not only the safety of the lift’s users but also that your installation meets all legal requirements.
5. What Are the Warranty Terms?
A solid warranty is a good indicator of a company’s commitment to quality. Ask about the terms of the warranty, what’s covered, and for how long. Does the warranty include labor and parts, or just parts? What’s the process for filing a warranty claim if something goes wrong?
Getting a clear picture of the warranty terms is essential. You want a company that stands by its products and is willing to support you if there’s an issue. If a company offers only a minimal warranty or has too many caveats, it is worth considering what that says about the durability of their lifts.
6. What Training Do You Provide for Safe Operation?
Once the lift is installed, it is essential that users know how to operate it safely. A well-prepared platform lift company should offer training to familiarize you and your team with safe usage and basic troubleshooting.
Find out if they include any hands-on training sessions or provide instructional materials, like user manuals and troubleshooting guides. While platform lifts are designed to be user-friendly, knowing the ins and outs of safe operation can help prevent misuse, which ultimately prolongs the lift’s lifespan.
7. Do You Have References or Case Studies?
Trust is earned, and a company with a solid track record should be able to demonstrate this. Asking for references or case studies allows you to hear directly from other customers who have worked with them before. While you can get a general idea from online reviews, speaking to past customers can give you deeper insight into things like reliability, responsiveness, and quality of work.
Ask if you can contact some references, and consider asking about:
- Project quality: Were they satisfied with the final installation?
- Customer service: How well did the company handle their questions or concerns?
- After-sales support: Did they feel supported after the lift was installed?
Hearing from others can confirm your choice or raise some red flags to consider before moving forward.
Final thoughts
Choosing a boom lift company is not just about finding the right product; it is about building a long-lasting relationship with a supplier that will support you from installation to ongoing maintenance. By asking these seven questions, you will have a solid foundation for making a well-informed decision and avoiding common mistakes. Taking the time now to find a reliable partner can make a huge difference, ensuring your elevator installation goes smoothly, is reliable, and meets your needs for years to come.